Events
Training: Handling Client Complaints for Investment, Banking and Insurance Businesses
14 June 2022 - 15 June 2022
Live Online
14 June 2022 - 15 June 2022
Live Online
This course looks at the complaints process from the start to finish. It will begin by looking at the key elements of a complaints policy and procedure. Then, it will tackle the way firms need to tell customers about their right to complain to both firms and the Ombudsman.
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