Operational Resilience is defined by UK Regulators, as a firms’ ability ‘to prevent, adapt, respond to, recover and learn from operational disruptions.’  It is becoming increasingly important across the global financial services markets that Boards of regulated organisations are in a position to respond to difficult questions about how they provide oversight over business models, risk-taking, strategy and long-term business sustainability. Firms’ culture and governance are pivotal to building public trust and confidence in the EU’s financial services industry.

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