Through an interactive, case-based learning approach participant will have the opportunity to learn from subject-matter practitioners and take away knowledge, skills and tools to assist them in their job roles. They will begin their learning journey by exploring their own-roles and styles of management and the importance of Emotional Intelligence (EQ) on both themselves and their team, and continue by looking at key areas, including, how effective communications can be a deciding factor to successful teams, how coaching, delegation and feedback can guarantee a motivated and engaged workforce, as well as how a performance systems can further enhance units and departments.