Digitalization is transforming customers’ expectations, this subsequently, affects the speed and the way organizations have to react to digital developments.
The agile way of working gives organizations the opportunity to react to these changes whilst at the same time, is a smarter and – in most cases – cheaper way of working. It is often the chosen approach by leading organizations in the digital era.
More specifically, it facilitates organizations to: 1. Better understand changes in customers’ needs 2. Implement faster and continuous improvements of customer interaction 3. Develop a happier company culture with increased transparency, employee satisfaction and attractiveness
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