articles | 03 February 2021 | EY Cyprus

HFS Research names EY as No. 1 provider overall in employee experience for HR services

EY has been named the No. 1 provider of HR services in the HFS Research Employee Experience Services 2020 HR Transformation and Strategy report.

  • EY also named as a leader in innovation and customer feedback 
  • Highlights EY approach to employee experience services and placing human value at the center

EY People Advisory Services, which helps organizations effectively harness their people agenda as part of a highly integrated business strategy, was cited for its execution, innovation and voice of the customer. 

The HFS Top 10 research is based on a comprehensive analysis of employee experience services and solutions. Participating organizations have been assessed on three criteria: Voice of the Customer, Ability to Execute, and Innovation Capability.

EY strengths noted in the report include: 

•    The ability to help clients think differently, present current leading practices and devise next-gen solutions with data solutions to identify the most pressing issues and opportunities

•    Operating horizontally with HR services across organizations, both of which are key to experience and deriving long-term value 

•    Regional emphasis among the global EY network, which helps ensure that critical skills are available at scale for local markets while tapping into a global network and resources, and

•    An internal practice that bring proven people solutions to market, such as the EY PX360 solution, developed with SAP® SuccessFactors® and Qualtrics, which helps enable businesses to pull experience data and operational data from multiple SAP and other systems to derive real-time insights about employees’ and contingent workers’ experiences

Commenting on the award, Panayiotis Thrasyvoulou, Associate Partner and Head of People Advisory Services at EY Cyprus, said: “Being selected by HFS Research represents an important recognition for all of us at EY. The outbreak of the pandemic brought HR departments at the forefront of managing business challenges, as it became clear that the resilience of businesses and their ability to adapt to a new normality depends largely on the human factor. Today, more than ever, it is important to support businesses and help them manage performance, redesign their organisational structure, as well as maintain their employees’ motivation and well-being.”

Read report here.


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