The recent outbreak of the Covid-19 pandemic came to verify that truly customer-centric organisations can emerge resilient after a crisis. Understanding the changing customer behaviour, adopting a customer-centric strategy and embracing digital transformation are vital for offering a great customer experience, which will drive loyalty and advocacy as well as build long lasting relationships.
Having a proven track record of providing advisory services on customer experience and digital transformation, the trainers of this webinar will provide insights into how to redesign your customer strategy based on customer experience best practices, as well as how to ensure that your digital transformation initiative is meaningful.
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